Last updated: 3-18-25

This Privacy Policy describes how EPIC TECH SRL (hereinafter “EPIC TECH” or “we”) collects, uses, and protects the personal data of users who visit the website epictech.it.

EPIC TECH is committed to protecting the privacy and security of its users’ personal data, in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Italian data protection laws.

 1. DATA CONTROLLER

The Data Controller for personal data processing is:
EPIC TECH SRL
Registered office: Via Lepanto n.46 – Napoli (NA) 80125
VAT Number: 10405591214
Email:info@epictech.it
PEC: epictech@pec.it

2. DATA COLLECTED

During interaction with the website **epictech.it**, we may collect the following data:

a) Data voluntarily provided by the user
– Contact details (name, surname, email, phone number) provided through contact forms or newsletter subscriptions.
– Data for purchasing services/products (billing address, payment method, preferences).
– Data submitted through customer support requests or other voluntary communications.

 b) Data collected automatically
– IP address and browsing data (device type, browser used, operating system, pages visited, time spent on the site).
– Cookies and tracking technologies (see Cookie Policy section).

 c) Data received from third parties
We may receive data from external platforms (e.g., CRM, marketing automation tools, social media) in compliance with current regulations.

 3. PURPOSE OF PROCESSING

The personal data collected is processed for the following purposes:

– Providing the requested services (e.g., newsletter subscriptions, account registration, customer support).
– Promotional and marketing communications (subject to explicit user consent).
– Improving the website and statistical analysis to monitor traffic and enhance the user experience.
– Legal and tax compliance related to service provision and customer management.
– Security and fraud prevention  to ensure a safe use of the platform.

4. LEGAL BASIS FOR PROCESSING

The processing of personal data is based on:
– User consent for marketing purposes and non-essential cookies.
– Contract execution or pre-contractual measures for providing requested services.
– Legal obligations for tax, accounting, or regulatory compliance.
– Legitimate interest to improve security, prevent fraud, and ensure website functionality.

5. DATA RETENTION

Personal data will be retained for the time necessary to achieve the purposes for which they were collected, in compliance with the principles of necessity and proportionality:
– Contract and transaction-related data: up to 10 years for tax and accounting obligations.
– Marketing data: until consent is withdrawn or a maximum of 24 months.
– Browsing data: according to the terms outlined in the Cookie Policy.

6. DATA SHARING

Personal data may be shared with:
– IT service providers, hosting, and security services for technical management of the site.
– Email marketing and CRM platforms for personalized communications.
– Public authorities and competent bodies in case of legal obligations or judicial requests.

Data will not be sold to third parties for marketing purposes without user consent.

7. DATA TRANSFER OUTSIDE THE EU

If personal data is transferred outside the European Economic Area (EEA), EPIC TECH ensures that the transfer takes place in compliance with the Standard Contractual Clauses (SCCs) of the European Commission or other appropriate protection measures.

8. USER RIGHTS

Users can exercise the following rights under the GDPR:
– Right of access to their data.
– Right to rectification of inaccurate or incomplete data.
– Right to erasure (“right to be forgotten”), within legal limits.
– Right to restrict processing under certain conditions.
– Right to data portability to another controller.
– Right to object to processing based on legitimate interest or direct marketing.
–Right to withdraw consent at any time.

To exercise these rights, users can contact us at info@epictech.it. Users may also file a complaint with the Italian Data Protection Authority if they believe their data has been processed unlawfully.

9. DATA SECURITY

We adopt appropriate technical and organizational security measures to protect data from unauthorized access, loss, or alteration. However, no system is completely secure, and we encourage users to safeguard their access credentials.

10. COOKIE POLICY

We use technical, analytical, and profiling cookies to enhance the browsing experience. More details are available in the separate Cookie Policy.

11. CHANGES TO THE PRIVACY POLICY

EPIC TECH reserves the right to modify this Privacy Policy at any time. Users will be informed of significant changes via email or a notice on the website.

                                                                                                                                                                                                                                                                                                                                                                                          12. CONTACT INFORMATION

For any questions regarding the Privacy Policy or the use of personal data, you can contact us at:

EPIC TECH SRL
Registered office: Via Lepanto n.46 – Napoli (NA) 80125
VAT Number: 10405591214
Email: info@epictech.it
PEC: epictech@pec.it